FAQ

No, all proceeds from ticket sales are being donated to support Black-owned businesses impacted by the recent wildfires in LA. These funds will help businesses rebuild after losing inventory, storefronts, warehouses, and more. We are unable to process refunds, but your contribution directly supports this vital recovery effort. Thank you for being part of this community and standing with LA’s Black businesses.

Processing time for standard orders may vary and take up to 3 business days, then orders can be shipped. Our shipping is based on business days, excluding holidays. We offer priority shipping on all US orders, including Hawaii and Alaska and free shipping on all US orders over $250. Once shipped, you will receive your shipping confirmation and tracking number via email. Delivery times vary by distance and carrier, but when shipping within the United States, expect a delivery time of about 2 to 6 business days. These shipping windows may be extended due to holidays.

The Fifteen Percent Pledge does ship internationally to Canada, Mexico and the UK and advises opting for DHL for international delivery when checking out. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details.

The Fifteen Percent Pledge is not responsible for any items that are lost in transit or stolen upon delivery.  Please contact the respective shipping provider on any claims of lost or stolen packages.

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.

Order tracking information can be found when you sign into your account, on the order status page. If you checked out as a guest, your tracking number can be found in your shipping confirmation email. Please double-check your spam folder for shipping and delivery confirmation emails.

Returns are accepted for a full refund if you initiate the return within 7 days of receipt of your
order, and no later than March 31st, 2024. All returns must be unused, unopen, with tags and original packaging intact.

Returns will only be accepted if shipped with our provided shipping labels, but please note that the return shipping cost will be deducted from the refund. We will not accept returns shipped back without prior approval.

Food products and international orders are final sale.

To initiate a return, please reach out to our customer service at: shopblack@15pp.org.

All food and beverage items are final sale. 

All items shipping internationally are final sale.

Once your order is placed, you cannot change or cancel your order. However, once it is delivered you may reach out to customer service to return your order. 

To initiate a return please reach out to our customer service at shopblack@15pp.org